Accessibility Information
The following guidance and information has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the Resort!

- We're providing information to guests before they visit
- Ensuring that purchasing tickets and entering the Resort is as smooth as possible
- Reviewing our ride accessibility policies

We are committed to providing an enjoyable and safe visit for all our guests. Please visit the Resort Box Office, located on Studios Boulevard within the Theme Park, or any of our Accommodation Receptions for further information or assistance throughout your visit.
  • Before You Visit

    Buying Tickets

    Guests who have the following documentation are entitled to one free carer ticket and a second carer ticket at half the on the day price of a standard Theme Park ticket. However, the guest with the disability and any further members of their party will pay full price. Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket kiosk when you buy or collect your ticket/s. For proof of

    disability, please bring any ONE of the following forms of documentation:


    - Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book

    - Attendance Allowance or Carer's Allowance letter of award

    - Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded - - Incapacity Benefit or Employment and Support Allowance (ESA)

    - A valid Blue Badge

    - In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

    - A local authority registration document which is local to the attraction where it is being submitted

    - A recognised Assistance Dog ID Card

    Credibility’s Access Card

  • Upon Your Arrival

    Accessible Parking

    We offer a number of spaces on a first come, first served basis for those who have a Blue Badge identifying a mobility issue. We do ask that the owner of the blue badge be present in the vehicle when parking with their badge present and on display.


    Disabled Parking is situated next to the main Admissions Plaza, alongside our Express Car Park, and is accessed via the Coach Park gate. Parking is charged per car. Please take advice from the car park attendant who will direct you to the correct space.

  • Resort Accessibility

    Our rides and attractions have a variety of restrictions which are put in place to ensure our guest’s safety. Each ride has their own set of restrictions which must be adhered to at all times, some of which are due to ride restraints, forces or sometimes due to additional requirements if the ride has stopped and guests are required to exit before reaching the station.


    We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment. This can be collected from the Resort Box Office on Studios Boulevard.

Book Day Tickets

How do I raise a complaint with you?

October 17, 2021
We are sorry to hear that your visit to 4D Cinema Studios Resort didn't meet your standards and would love to put your experience right. Please fill out a form and one of our friendly Cast Members will get back to you as soon as possible, by clicking here .

How do I contact you?

March 5, 2020
One of our friendly Cast Members would more more than happy to assist you with any further questions that you may have about you visit to us. You contact us by filling out the form below.

Is Extra Magic Hours included in a 4D Cinema Studios Resort Annual Pass?

March 5, 2020
Yes, Annual Passholders can spend extra time in the theme park each day, either before it opens or after it closes—so Guests can enjoy select attractions and experiences. Participating Attractions During Extra Magic Hours, select attractions will be open at a park for your enjoyment. - Studio Theatre - Nature Walk - Mickey's Mix Magic Please note that attractions are subject to change and may not always be operational. To learn about any unplanned closures or long-term refurbishments, please view details about the attraction on our website or mobile app, or refer to the printed Times Guide.